Terms & Conditions
Last updated: 7 September 2026
These Terms and Conditions (“Terms”) govern purchases made through RLWorks.art, operated by Rolands Stonka, a self-employed individual registered for economic activity in Latvia and trading under the brand Rolands Leather Works (“we”, “us”, “our”).
By placing an order through RLWorks.art, you agree to these Terms.
Nothing in these Terms limits or excludes any mandatory consumer rights granted under Latvian or European Union law.
1. Seller Information
Rolands Stonka
Trading as Rolands Leather Works
Registered economic activity provider in Latvia
Registration No.: 10612
Address: Āpšu iela 3, Riga, LV-1004, Latvia
Email: info@rlworks.art
Website: RLWorks.art
For questions concerning an order, product, delivery, return or complaint, please contact us at info@rlworks.art.
2. Our Products
Rolands Leather Works creates handmade leather goods, including handmade leather backpacks.
Our products are made primarily by hand from genuine leather and solid brass hardware. Because leather is a natural material and each product is individually crafted, products may naturally vary slightly in grain, surface texture, colour, shade, natural markings, stitching, dimensions and overall appearance.
Natural leather may contain wrinkles, scars, grain variations and other characteristics originating from the hide itself. Such characteristics are not defects where they are consistent with the nature and description of the product.
Leather also develops naturally with age and use. Patina, gradual darkening, softening and minor surface marks are normal characteristics of genuine leather.
Product photographs are intended to represent our products as accurately as reasonably possible. Colours and appearance may nevertheless vary slightly because of lighting, photography, individual leather hides and differences between screens.
3. Handmade and Made-to-Order Products
Unless expressly stated otherwise, Rolands Leather Works products are individually handmade after an order has been placed.
Our backpacks are not normally mass-produced or held in large quantities as finished stock.
The normal production time is approximately 2 to 6 weeks from confirmation of the order.
Production time may vary depending on current order volume, product complexity, material availability, requested customisation or other circumstances reasonably affecting handmade production.
The stated production time is separate from shipping time. Shipping begins only after the product has been completed and prepared for dispatch.
Where a different production estimate applies to a particular product, it will be stated on the product page or communicated to the customer.
If a significant production delay occurs, we will contact the customer using the contact details supplied with the order.
A standard product being made only after an order is placed does not by itself remove the consumer's statutory right of withdrawal. Different rules may apply where a product is made according to individual customer specifications or is clearly personalised.
4. Orders
An order is placed when the customer completes checkout and submits the order through RLWorks.art.
An electronic order confirmation will be sent using the contact information provided during checkout.
Before submitting an order, customers are responsible for checking that their contact details, delivery address, selected product, product options and any customisation instructions are correct.
If you discover an error after placing an order, contact info@rlworks.art as soon as possible.
We may refuse or cancel an order where reasonably necessary, including where there is an obvious pricing or technical error, suspected fraud, inability to obtain required materials, inability to fulfil requested customisation or another circumstance making fulfilment impossible.
If we cancel an order that has already been paid, the amount paid for the cancelled order will be refunded.
5. Prices
Prices displayed on RLWorks.art are shown in euros (EUR) unless otherwise stated.
The final amount payable will be shown before checkout is completed.
Any taxes that we are legally required to charge will be included or displayed as required by applicable law.
Rolands Leather Works currently sells and ships products only to supported delivery addresses within the European Union.
We do not currently offer shipping to destinations outside the European Union through RLWorks.art.
6. Payments
Payments are processed through Stripe and payment methods made available through Stripe at checkout.
Available payment methods may include payment cards, Apple Pay, Google Pay, Revolut Pay and other supported digital payment methods depending on the customer's device, country and payment eligibility.
Payment information is processed by the relevant payment provider. Rolands Leather Works does not intentionally store complete payment-card numbers or card security codes.
An order may not enter production until the required payment has been successfully authorised.
7. EU Shipping and Delivery
Shipping through RLWorks.art is currently available only within the European Union.
Standard delivery within supported EU destinations is provided free of charge.
Orders are normally shipped using DPD Home Delivery to the delivery address provided by the customer during checkout.
The approximate 2–6 week production period is separate from delivery time.
Delivery time after dispatch depends on the destination, DPD's delivery network and circumstances outside our reasonable control.
Tracking information will normally be provided after the order has been dispatched.
Customers must provide an accurate and complete delivery address.
If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, reasonable additional costs resulting from reshipment may be charged to the customer where permitted by law.
Further information is available in our Shipping Policy:
https://rlworks.art/shipping-policy
Where a specific delivery timeframe forms part of the contract, we will make reasonable efforts to deliver within that agreed timeframe. EU and Latvian consumer rules provide additional remedies where goods are not delivered within the agreed period.
8. Risk During Shipping
Where we arrange delivery to a consumer, responsibility for the goods remains with us until the goods are delivered to the customer or another person designated by the customer, as required by applicable consumer law.
If a parcel arrives visibly damaged, wet, crushed or otherwise compromised, please contact info@rlworks.art as soon as reasonably possible.
Where possible, please provide photographs of the outer packaging, shipping label, damaged area of the parcel and any damage to the product.
This information helps us investigate the matter and, where appropriate, submit a claim to DPD.
Failure to provide photographs immediately does not remove any mandatory statutory consumer rights.
9. Right of Withdrawal
Consumers purchasing goods online generally have the right to withdraw from the purchase without giving a reason within 14 days after receiving the goods, except where a statutory exception applies.
To exercise the right of withdrawal, notify us clearly at:
You may use the model withdrawal form included at the end of these Terms, but use of that specific form is not mandatory.
After notifying us of your decision to withdraw, the goods must be returned without undue delay and no later than 14 days after the withdrawal notification was sent.
10. Return Shipping Costs
For an ordinary withdrawal where the product is not faulty or non-conforming, the customer is responsible for the direct cost of returning the product to Rolands Leather Works.
We do not provide free return shipping for change-of-mind returns unless we expressly agree otherwise.
Because our products are relatively valuable, we strongly recommend using tracked and adequately insured return shipping.
The customer is responsible for packaging returned products appropriately so that they are protected during transport.
11. Condition of Returned Products
Consumers may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning, in a manner comparable to what would normally be possible in a physical shop.
The customer may be responsible for any diminished value resulting from handling or use beyond what is reasonably necessary for such inspection.
Significant wear, stains, scratches, deformation, damage, odours, improper treatment or other use beyond reasonable inspection may result in a reduction of the refund where permitted by applicable law.
Simply opening packaging or reasonably inspecting a product does not by itself remove the right of withdrawal.
12. Refunds Following Withdrawal
Where the statutory right of withdrawal has been validly exercised, we will refund payments as required by applicable law.
Because standard EU shipping offered by Rolands Leather Works is currently free, there is normally no original standard shipping charge to refund.
If a paid optional delivery service is offered in the future and the customer chooses a more expensive method than our standard delivery option, only the amount required by applicable law will be refundable.
We may withhold the refund until we have received the returned goods or the customer provides evidence that the goods have been sent back, where permitted by law.
Refunds will normally be made using the original payment method unless otherwise agreed.
13. Personalised and Custom Products
The statutory right of withdrawal may not apply to goods made according to the consumer's individual specifications or goods that are clearly personalised.
This may include products made using individual customer dimensions, personalised markings, initials or other substantial customer-specific modifications.
Where a product will not qualify for the ordinary right of withdrawal because of personalisation or individual specification, this will be made clear before purchase.
A standard Rolands Leather Works product that is simply manufactured after the order is placed is not automatically considered personalised.
14. Faulty or Non-Conforming Products
Rights relating to faulty or non-conforming goods are separate from the ordinary right of withdrawal.
Rolands Leather Works is responsible where goods do not conform to the contract as required by applicable consumer law.
Consumers in the EU have a minimum two-year legal guarantee for goods, without prejudice to any additional protection provided by applicable national law.
Depending on the circumstances and applicable law, remedies for non-conforming goods may include repair, replacement, reduction of the purchase price or termination of the contract and refund.
Where required by law, repair or replacement of a legitimately non-conforming product will be provided without cost to the consumer.
Where applicable law requires us to bear the cost of returning a defective or non-conforming product, those return shipping costs will not be charged to the consumer.
15. Natural Leather, Wear and Product Care
A leather product is not necessarily defective merely because its appearance changes through normal use.
Normal characteristics of leather products may include patina, gradual darkening, softening, minor scratches associated with ordinary use, natural grain variation and gradual cosmetic wear of hardware.
For normal care, leather should generally be cleaned using a soft dry or slightly damp cloth.
A suitable neutral leather balm or conditioner may be applied sparingly when the leather begins to feel dry. Always test leather-care products on a small inconspicuous area first because conditioners may darken or otherwise alter the appearance of leather.
Products should not be soaked in water or dried directly against radiators or other strong heat sources.
Damage caused after delivery by misuse, accidents, improper storage, excessive moisture, unsuitable chemicals, inappropriate cleaning products, deliberate damage or ordinary wear is not automatically considered a manufacturing defect.
Nothing in this section limits statutory rights relating to genuine defects or non-conformity.
16. Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, contact info@rlworks.art as soon as possible.
For standard non-personalised products, applicable statutory withdrawal rights remain unaffected.
For individually personalised or customer-specific products, cancellation may not be possible once production has begun where a statutory exception to the right of withdrawal applies.
We may nevertheless agree voluntarily to cancellation depending on the circumstances.
17. Intellectual Property
Unless otherwise stated, content published on RLWorks.art, including photographs, text, graphics, branding, logos, product descriptions and other original website materials, belongs to Rolands Leather Works or is used with permission.
Website content may not be copied, reproduced, republished or commercially exploited without prior permission except where permitted by law.
Purchasing a product does not transfer intellectual-property rights in our photographs, branding, website materials or other protected works.
18. Website Availability and Errors
We make reasonable efforts to keep RLWorks.art accurate and available.
We do not guarantee that the website will always operate without interruption, delay or technical error.
Access may temporarily be suspended for maintenance, security or technical reasons.
We reserve the right to correct obvious typographical, technical or pricing errors.
Where an error affects an order that has already been placed, we will contact the customer where reasonably necessary.
19. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits mandatory consumer rights.
To the extent permitted by applicable law, Rolands Leather Works is not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was concluded.
This section does not exclude liability for fraud, intentional wrongdoing, personal injury where liability cannot legally be excluded or any other liability that cannot lawfully be limited.
20. Privacy
Personal data is processed in accordance with our Privacy Policy:
https://rlworks.art/privacy-policy
Personal information required for delivery may be shared with DPD and other service providers involved in fulfilling the order.
Payment providers, analytics providers and other service providers may process information according to their respective legal obligations and privacy terms.
21. Complaints
If you have a complaint concerning a product or order, please contact us first so that we have an opportunity to resolve the matter directly.
Email:
Please include your order number and a clear description of the issue.
Nothing in this section prevents a consumer from exercising statutory rights or contacting an appropriate consumer-protection authority.
22. Alternative Dispute Resolution
Where a consumer dispute cannot be resolved directly, eligible consumers may have access to independent out-of-court dispute resolution.
In Latvia, consumer disputes may in appropriate cases be considered by the Consumer Dispute Resolution Commission (Patērētāju strīdu risināšanas komisija) operating within the Latvian consumer-protection framework.
The relevant consumer authority is the Consumer Rights Protection Centre (PTAC).
23. Governing Law
These Terms and contracts concluded through RLWorks.art are governed by the laws of the Republic of Latvia, except where mandatory consumer-protection rules applicable to the consumer provide otherwise.
Where a consumer residing in another EU Member State is entitled to mandatory consumer protections under applicable law, nothing in these Terms removes those protections.
24. Changes to These Terms
We may update these Terms from time to time because of changes to our business, products, website, payment methods, delivery arrangements or applicable law.
The Terms applicable to an order are normally the version made available when that order was placed, except where applicable law requires otherwise.
The current version will be published on RLWorks.art together with the date of the latest update.
25. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
26. Contact
Rolands Leather Works
Rolands Stonka
Āpšu iela 3
Riga, LV-1004, Latvia
Email: info@rlworks.art
Website: RLWorks.art
Model Withdrawal Form
If you wish to withdraw from an eligible purchase, you may copy and send the following information to info@rlworks.art:
To: Rolands Leather Works, Āpšu iela 3, Riga, LV-1004, Latvia
Email: info@rlworks.art
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Product:
Order number:
Order date:
Date received:
Customer name:
Customer address:
Date:
A specific reason for withdrawal is not required.
Rolands Leather Works
Handmade leather backpacks. Built for decades, not seasons.
Contact
info@rlworks.art
© Rolands Leather Works. All rights reserved.